Return Policy

Return Policy

Effective Date: November 5, 2025

1. Return Window

We accept returns within 30 days of the original purchase date. Items must be returned in their original condition and packaging.

2. Eligible Items

The following items are eligible for return:

• Unused and unopened products
• Items with original packaging and labels
• Products not damaged by customer use
• Non-customized or special-order items

3. Non-Returnable Items

The following items cannot be returned:

• Custom or special-order parts
• Electrical items that have been installed
• Items damaged by misuse or normal wear
• Products without original packaging

4. Return Process

1. Contact our customer service team to initiate a return
2. Receive return authorization and shipping instructions
3. Package items securely with original packaging
4. Ship items using provided return label

5. Refunds

Refunds will be processed within 5-7 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method.

6. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

7. Contact for Returns

To initiate a return, please contact us:

Email: sales@alliedboilerparts.co.uk
Phone: 0208 8547 766
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM